by Alex Turkovic | Sep 24, 2025 | Articles
How do you make someone feel something in a fully digital experience? It’s a question that’s been on my mind a lot lately—especially as we build increasingly automated, scalable customer programs. And if we’re honest, a lot of what we call “personalization” today is…...
by Alex Turkovic | Jan 9, 2024 | Articles, Digital Customer Success
Audio by Artist Name The #1 question I get is: Where do I start with Digital CS? Digital Customer Success (DCS), to many, can be such a black box. It never ceases to amaze me how many view it as an ‘either you have it or you don’t’ scenario vs. what...
by Alex Turkovic | Dec 10, 2023 | Articles
…and the Digital CS Sweet Spot If you’re getting into the world of Digital Customer Success (DCS), it can be hard to identify some of the building blocks for a successful program. Even veteran CS & Operations leaders sometimes struggle cultivating...
