Work with Alex
Whether you’d like to meet for a quick coffee/catchup or if you’d like to work with me more formally, I’d be happy to engage for a chat to discuss how I can help.
With 17 years of experience in all manner of practices including Learning, Professional Services, Onboarding and Customer Success, I can help you to craft the strategies that help drive success in delivering massive value to your customers.
While I’ve been specializing in Digital Customer Success over the last few years, I can help with refining your pre & post sale processes, staffing, tooling & strategy.
Services
Executive Coaching & Mentorship
Work with me in a 1:1 setting to unlock your strategic blockers or work towards your individual goals. Offered on an hourly or package basis, we’ll follow an approach tailored to your needs and outcomes to ensure that you are performing and delivering on the things that will positively impact you and your team’s forward momentum.
Digital CX Audit and Consultancy
Whether you are just starting a Digital CS/CX program or you have in-flight motions that need to be improved, I can help by doing a Digital Customer Success Maturity Assessment, which will not only tell you the current state of your program, but give you prescriptive steps to help improve the maturity of your program, increase customer retention and NRR while also making your team operate more efficiently. Book a Project Discovery meeting below to get more information!
Systems Implementation & Administration
We specialize in CSP implementations and integration into your tech stack and have a team of resourrces available to help with your systems implementation. We also offer administration services for when you have a system in place but need ongoing support to maintain and develop your tech stack. We specialize in Gainsight, Vitally, ChurnZero and Totango – but have a vast network of connections to engage and help you with practically any system you are working on. Book a Project Discovery meeting below to get more information!
15 Minute Networking
Let’s grab a quick coffee and talk shop in this lighting round of networking! Would love to talk about all manner of things and learn more about you!
Talk soon!
1 Hour Coaching / Mentorship
This hour is yours to utilize how you see fit. Either bring specific issues/challenges/questions that you need advice on or, turn the meeting over to me to ask questions and provide advice.
Looking forward to working with you!
Project Discovery
Is there a bespoke project you’d like some help with? Book a discovery call so we can talk about your goals and to see if I can be of assistance in accomplishing those goals.
Testimonials
“Alex’s approach included a customer on-site (from which we got great feedback), as well as collaborative sessions with the team in which he listened closely to current state and also offered suggestions for improvements. He lent his expertise and his ear to help us identify a path forward for our post-sales motions.”
– Matthias Stoever
CEO, RockED
“Alex’s expertise in the emerging field of Digital Customer Experience is both rare and invaluable. As a leader in this space, I leverage Alex’s “Executive Coaching & Mentorship” to accelerate my ability to lead this initiative and incorporate industry best practices. His thoughtful, strategic approach has helped me better define our goals and identify and prioritize initiatives. Beyond being a coach, Alex is an excellent mentor and friend, genuinely invested in my success. I highly recommend Alex’s services to any leader or CX professional seeking to enhance their digital customer experience expertise or have access to an expert to brainstorm and strategize with.”
– Brittany Rolfe Hillard
VP, Customer Experience & Engagement