Agentic CS45 min
Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 106
In this exciting episode, we catch up with the insightful Eric Mistry, who returns to share his journey into AI transformation at Zapier. Eric, a longtime expert in customer education and deeply entrenched in AI's evolution, now combines these passions to bridge the gap between AI aspiration and real-world implementation for Zapier customers and internal teams. We dive deep into why mastering AI and digital tools is less about specific platforms and more about cultural adaptation and a "mak...
with Eric Mistry