Lifetime Value Media

Lifetime Value Media

We are pleased to welcome Lifetime Value Media as a show sponsor! LTV Media is a full service media production company focused on helping creators effortlessly express themselves! Services include: Podcast Launch Services Recording Editing Show Production Turnkey...

The Digital Customer Success Sweet Spot

The Digital Customer Success Sweet Spot

If you're getting into the world of Digital Customer Success (DCS), it can be hard to identify some of the building blocks for a successful program. Even veteran CS & Operations leaders sometimes struggle cultivating vibrant digital programs. Why? It's likely...

With every episode, comes not only the wisdom of each guest, but also a healthy list of the resources that they mention throughout the conversation.

While all of the mentioned resources are available in the show notes and YouTube description of each episode, here I’ve compiled all of the resources mentioned in each episode into one place for ease of access. Enjoy!

Your Host – Alex Turkovic

Alex’s Resource Links (Click to Expand)

    • Communities:

        • DCS Connect – A Slack community devoted solely to Digital Customer Success founded by Marie Lunney.

    • Apps:

        • HeyGen – AI video creation from scrips. Great way to create multi-lingual videos from one source language video.


Dee Kapila – Ep. 038

Dee’s Resource Links (Click to Expand)


Ezra Zimbler – Ep. 037

Ezra’s Resource Links (Click to Expand)


Sara Roberts – Ep. 036

Sara’s Resource Links (Click to Expand)


Annie Dean – Ep. 035

Annie’s Resource Links (Click to Expand)


Anika Zubair – Ep. 034

Anika’s Resource Links

    • Apps:

        • Bagel – Tie product features to revenue opportunities and customer feedback

    • Shoutouts:

        • Dan Ennis

        • Jay Nathan

        • Jeff Breunsbach


Anita Toth – Ep. 033

Anita’s Resource Links


Bhavika Kochhar – Ep. 032

Bhavika’s Resource Links

    • Resources

        • Customer Success Mindset: Building Customer-Centricity into the DNA of your Growth Strategy by Jyo Shukla: https://amzn.to/3vtw6N6

        • The AI Empowered Customer Experience: A CX practitioner’s guide to the possibilities and risks of AI by Simon Kriss: https://amzn.to/41Ob7R0


Alyssa Opella – Ep. 031

Alyssa’s Resource Links


Marie Lunney – Ep. 030

Marie’s Resource Links


Jon Johnson – Ep. 029

Jon’s Resource Links


Jeff Kushmerek – Ep 028


Jeff’s Resource Links

Chris Dishman – Ep. 027

Chris’s Resource Links


Markus Rentsch – Ep. 026

Markus’ Resource Links


Greg Daines – Ep. 025

Greg’s Resource Links


Donna Weber – Ep. 024

Donna’s Resource Links


Lane Holt – Ep. 023

Lane’s Resource Links


Dillon Young – Ep. 022

Dillon’s Resource Links


Kristi Faltorusso – Ep. 021

Kristi’s Resource Links


Alyssa Nolte – Ep. 020

Alyssa’s Resource Links


Kailey Killoran – Ep. 019

Kailey’s Resource Links



Aaron Hatton – Ep. 018

Aaron’s Resource Links


Alex Farmer – Ep. 017

Alex’s Resource Links


Michael Bojanski – Ep. 016

Michael’s Resource Links


Dan Ennis – Ep. 015

Dan’s Resource Links

    • Shoutouts:

        • Angelika Marek – Lead Digital Customer Success Manager at Bazaarvoice


Matthew Lind – Ep. 014

Matthew’s Resource Links

    • Shoutouts:

        • Lane Holt of Gainsight: https://www.linkedin.com/in/laneholt/
          “Don’t boil the ocean but instead, make a pot of tea”

        • 1Password for their Digital CS Strategy


Jen Jackson – Ep. 013

Jen’s Resource Links


Nick Mehta & Kellie Capote – Ep. 012

Nick & Kellie’s Resource Links


Simon Kriss – Ep. 011

Simon’s Resource Links


Joel Passen – Ep. 010

Joel’s Resource Links


Stacie Chaney – Ep. 008

Stacie’s Resource Links


Ralphie English – Ep. 007

Ralphie’s Resource Links


Jan Young – Ep. 006

Jan’s Resource Links


Jeff Breunsbach – Ep. 005

Jeff’s Resource Links

    • Newsletter:

        • Chartr Newsletter – Data visualization: chartr.co


Jeff Beaumont – Ep. 004

Jeff’s Resource Links


Bhavani Prasad – Ep. 003

Bhavani’s Resource Links


Chad Horenfeldt – Ep. 002

Chad’s Resource Links

    • Tool:

    • Shoutouts:

        • Dan Ennis @ Monday.com (featured in episode 15 of this podcast)

        • Catalyst software for their open publications of CS best practices


Mickey Powell – Ep. 001

Mickey’s Resource Links

    • Shoutouts:

        • Dan Ennis @ Monday.com (featured in episode 15 of this podcast)