EPISODE RESOURCES | The Digital Customer Success

With every episode, comes not only the wisdom of each guest, but also a healthy list of the resources that they mention throughout the conversation.

While all of the mentioned resources are available in the show notes and YouTube description of each episode, here I’ve compiled all of the resources mentioned in each episode into one place for ease of access. Enjoy!

Your Host – Alex Turkovic

→ Alex’s Resource Links (Click to Expand)

LinkedIn
Books:
- The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results by Gary Keller
- The Creative Act: A Way of Being by Rick Rubin
- Atomic Habits: An Easy & Proven Way to Build Good Habits and Break Bad Ones by James Clear
- Work Energy: Finish Everything You Start and Fearlessly Take On Any Goal by Jim Harmer
- Orbiting the Giant Hairball: A Corporate Fool’s Guide to Surviving with Grace by Gordon MacKenzie
Podcasts:
- LinkedInformed – This weekly show is the key to staying up to date on the latest LinkedIn developments so that you can maximize your social presence.
- My First Million – A fascinating glimpse into some amazing success stories.
- Lifetime Value: The Customer Success Podcast with Dillon Young
- Gain Grow Retain
Communities:
- DCS Connect – A Slack community devoted solely to Digital Customer Success founded by Marie Lunney.
Apps:
- HeyGen – AI video creation from scrips. Great way to create multi-lingual videos from one source language video.

Mickey Powell – Ep. 001

→ Mickey’s Resource Links

LinkedIn
Books:
- Good Strategy Bad Strategy: The Difference and Why It Matters by Richard Rumelt
- Chat GPT for Customer Success by Mickey Powell
Shoutouts:
- Jeff Beautmont @ Gitlab (featured in episode 3 of this podcast)
- Dan Ennis @ Monday.com (featured in episode 15 of this podcast)

Chad Horenfeldt – Ep. 002

→ Chad’s Resource Links

LinkedIn
Books:
- The Seven Pillars of Customer Success by Wayne McCulloch
Podcasts:
Tool:
- Chili Piper – scheduling for lead conversion
Shoutouts:
- Dan Ennis @ Monday.com (featured in episode 15 of this podcast)
- Lane Hart @ Heap
- Catalyst software for their open publications of CS best practices

Bhavani Prasad – Ep. 003

→ Bhavani’s Resource Links

LinkedIn
Books:
- Customer Success Professional’s Handbook by Ashvin Vaidyanathan & Ruben Rebago
Podcasts:
- Gainsight Game Changer Podcast

Jeff Beaumont – Ep. 004

→ Jeff’s Resource Links

LinkedIn
Blog
Books:
- The Tyranny of Metrics by Jerry Z Muller
- Parenting from the Inside Out by Daniel J Siegel and Mary Hartzell
Podcasts:
Other:
- Gainsight Pulse Recorded Sessions
- GitLab Handbook – the framework GitLab uses to measure customer health

Jeff Breunsbach – Ep. 005

→ Jeff’s Resource Links

LinkedIn
Gain Grow Retain
Higher Logic
Podcasts:
- My First Million
Newsletter:
- Chartr Newsletter – Data visualization: chartr.co
Shoutouts:
- Greg Danes on the value of paying for education
- Matt Dixon on reducing effort
- Monday.com

Jan Young – Ep. 006

→ Jan’s Resource Links

LinkedIn
JanYoungCX
CS Office Hours
Tools Worth Checking Out
- Fathom: https://fathom.video/
- UpdateAI: https://update.ai
- Staircase: https://staircase.ai
- Involve: https://www.involve.ai/
- Imersa: https://www.immersa.ai/
- Hook: https://hook.co/
- RevOS: https://www.revos.ai/
- Intelligage: https://completecsm.ai/intelligage-home/

Ralphie English – Ep. 007

→ Ralphie’s Resource Links

LinkedIn
RadicalCS
Books:
- Customer-Led Growth: A CEO’s guide to building a B2B SaaS company by David Jackson
- The Messy Middle: Finding Your Way Through the Hardest and Most Crucial Part of Any Bold Venture by Scott Belsky
Podcasts:
- The CSM Practice Podcast with Irit Eizips
Communities:
- Success in Black
Shoutouts:
- Nick Sanders: https://www.linkedin.com/in/nick-sanders1/
  - Director, Digital CX Strategy at Dental Intelligence
  - Winner of the Most Innovative Strategy Award at Customer Succe

Stacie Chaney – Ep. 008

→ Stacie’s Resource Links

LinkedIn
Podcasts:

Joel Passen – Ep. 010

→ Joel’s Resource Links

LinkedIn
Sturdy
Books:
- The Checklist Manifesto
- Power and Prediction: The Disruptive Economics of Artificial Intelligence
Tool:
- Gamma – https://gamma.app/ – build presentations with AI
Other:
- G2 – B2B Buyer Behavior Trends Article: https://learn.g2.com/software-buyer-behavior-trends
- Tomasz Tunguz – https://tomtunguz.com/

Simon Kriss – Ep. 011

→ Simon’s Resource Links

LinkedIn
Simon’s Book: “The AI Empowered Customer Experience“
Simon’s Podcasts (CX Sessions, CX Boardroom & CX Disruptors)
Books:
- Non-Bullshit Innovation: Radical Ideas from the World’s Smartest Minds by David Rowan
Podcasts:
- Everyday AI by CSIRO
Tools:
- Synthesia – AI-powered video generation
- Deepgram – AI speech to text
- Soul Machines – AI Avatars

Nick Mehta & Kellie Capote – Ep. 012

→ Nick & Kellie’s Resource Links

Jen Jackson – Ep. 013

→ Jen’s Resource Links

LinkedIn
Books:
- HubSpot’s list of 20 great CS books
- Digital Customer Service: Transforming Customer Experience for an On Screen World
Podcasts:
- Leadership with Heart
- Gain Grow Retain

Matthew Lind – Ep. 014

→ Matthew’s Resource Links

LinkedIn
Books:
- “The Checklist Manifesto: How to Get Things Right” by Atul Gawande
Podcasts:
- The Success League Podcasts
- RevOps Corner
Shoutouts:
- Lane Holt of Gainsight: https://www.linkedin.com/in/laneholt/
  “Don’t boil the ocean but instead, make a pot of tea”
- 1Password for their Digital CS Strategy