With every episode, comes not only the wisdom of each guest, but also a healthy list of the resources that they mention throughout the conversation.
While all of the mentioned resources are available in the show notes and YouTube description of each episode, here I’ve compiled all of the resources mentioned in each episode into one place for ease of access. Enjoy!
Your Host – Alex Turkovic
→ Alex’s Resource Links (Click to Expand)
- Books:
- The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results by Gary Keller
- The Creative Act: A Way of Being by Rick Rubin
- Atomic Habits: An Easy & Proven Way to Build Good Habits and Break Bad Ones by James Clear
- Work Energy: Finish Everything You Start and Fearlessly Take On Any Goal by Jim Harmer
- Orbiting the Giant Hairball: A Corporate Fool’s Guide to Surviving with Grace by Gordon MacKenzie
- Podcasts:
- LinkedInformed – This weekly show is the key to staying up to date on the latest LinkedIn developments so that you can maximize your social presence.
- My First Million – A fascinating glimpse into some amazing success stories.
- Lifetime Value: The Customer Success Podcast with Dillon Young
- Gain Grow Retain
- Communities:
- DCS Connect – A Slack community devoted solely to Digital Customer Success founded by Marie Lunney.
- Apps:
- HeyGen – AI video creation from scrips. Great way to create multi-lingual videos from one source language video.
Mickey Powell – Ep. 001
→ Mickey’s Resource Links
- Books:
- Good Strategy Bad Strategy: The Difference and Why It Matters by Richard Rumelt
- Chat GPT for Customer Success by Mickey Powell
- Shoutouts:
- Jeff Beautmont @ Gitlab (featured in episode 3 of this podcast)
- Dan Ennis @ Monday.com (featured in episode 15 of this podcast)
Chad Horenfeldt – Ep. 002
→ Chad’s Resource Links
- Books:
- Podcasts:
- Tool:
- Chili Piper – scheduling for lead conversion
- Shoutouts:
Bhavani Prasad – Ep. 003
→ Bhavani’s Resource Links
- Books:
- Customer Success Professional’s Handbook by Ashvin Vaidyanathan & Ruben Rebago
- Podcasts:
Jeff Beaumont – Ep. 004
→ Jeff’s Resource Links
- Blog
- Books:
- Podcasts:
- Other:
- Gainsight Pulse Recorded Sessions
- GitLab Handbook – the framework GitLab uses to measure customer health
Jeff Breunsbach – Ep. 005
→ Jeff’s Resource Links
- Gain Grow Retain
- Higher Logic
- Podcasts:
- Newsletter:
- Chartr Newsletter – Data visualization: chartr.co
- Shoutouts:
- Greg Danes on the value of paying for education
- Matt Dixon on reducing effort
- Monday.com
Jan Young – Ep. 006
→ Jan’s Resource Links
- JanYoungCX
- CS Office Hours
- Tools Worth Checking Out
- Fathom: https://fathom.video/
- UpdateAI: https://update.ai
- Staircase: https://staircase.ai
- Involve: https://www.involve.ai/
- Imersa: https://www.immersa.ai/
- Hook: https://hook.co/
- RevOS: https://www.revos.ai/
- Intelligage: https://completecsm.ai/intelligage-home/
Ralphie English – Ep. 007
→ Ralphie’s Resource Links
- RadicalCS
- Books:
- Podcasts:
- The CSM Practice Podcast with Irit Eizips
- Communities:
- Shoutouts:
- Nick Sanders: https://www.linkedin.com/in/nick-sanders1/
- Director, Digital CX Strategy at Dental Intelligence
- Winner of the Most Innovative Strategy Award at Customer Succe
- Nick Sanders: https://www.linkedin.com/in/nick-sanders1/
Stacie Chaney – Ep. 008
→ Stacie’s Resource Links
- Podcasts:
Joel Passen – Ep. 010
→ Joel’s Resource Links
- Sturdy
- Books:
- Tool:
- Gamma – https://gamma.app/ – build presentations with AI
- Other:
- G2 – B2B Buyer Behavior Trends Article: https://learn.g2.com/software-buyer-behavior-trends
- Tomasz Tunguz – https://tomtunguz.com/
Simon Kriss – Ep. 011
→ Simon’s Resource Links
- Simon’s Book: “The AI Empowered Customer Experience“
- Simon’s Podcasts (CX Sessions, CX Boardroom & CX Disruptors)
- Books:
- Podcasts:
- Everyday AI by CSIRO
- Tools:
- Synthesia – AI-powered video generation
- Deepgram – AI speech to text
- Soul Machines – AI Avatars
Nick Mehta & Kellie Capote – Ep. 012
→ Nick & Kellie’s Resource Links
Jen Jackson – Ep. 013
→ Jen’s Resource Links
Matthew Lind – Ep. 014
→ Matthew’s Resource Links
- Books:
- “The Checklist Manifesto: How to Get Things Right” by Atul Gawande
- Podcasts:
- Shoutouts:
- Lane Holt of Gainsight: https://www.linkedin.com/in/laneholt/
“Don’t boil the ocean but instead, make a pot of tea” - 1Password for their Digital CS Strategy
- Lane Holt of Gainsight: https://www.linkedin.com/in/laneholt/
Dan Ennis – Ep. 015
→ Dan’s Resource Links
- Books:
- Podcasts:
- This is Growth with Daphne Costa Lopes
- Webinar:
- Shoutouts:
- Angeline Gavino – VP of Customer Success & Support at Katalon
- Angelika Marek – Lead Digital Customer Success Manager at Bazaarvoice
Michael Bojanski – Ep. 016
→ Michael’s Resource Links
- Shoutouts:
- Kristi Faltorusso @ ClientSuccess
- JD Nyland @ ClientSuccess
Alex Farmer – Ep. 017
→ Alex’s Resource Links
- Customer Success Excellence Awards
- Blogs:
- Shoutouts:
- Angelika Merek @ Bazaarvoice
- Dickey Singh @ Cast.app
- Annie Dean @ RecastSuccess
- Marcus Innocenti @ Zoom
- Jeff Beaumont @ GitLab (Episode 4)
- Dan Ennis @ Monday.com (Episode 15)
- Chad Horenfeldt (Episode 2)
Aaron Hatton – Ep. 018
→ Aaron’s Resource Links
- Books:
- The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Health & Dan Heath
- Product-Led Onboarding: How to Turn New Users Into Lifelong Customers by Ramli John
- Podcast:
- Community:
- Other:
- Gainsight Pulse Library – Recorded Pulse Sessions
- Shoutouts:
Kailey Killoran – Ep. 019
→ Kailey’s Resource Links
Alyssa Nolte – Ep. 020
→ Alyssa’s Resource Links
- Books:
- Shoutouts:
Kristi Faltorusso – Ep. 021
→ Kristi’s Resource Links
Dillon Young – Ep. 022
→ Dillon’s Resource Links
- Lifetime Value Podcast
- Books:
- Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Steinman, Lincoln Murphy and Maria Martinez (forward)
- The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table by Rod Cherkas, Gemma Cipriani-Espineira (Preface) and Nick Mehta (Foreward)
- The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company by Wayne McCulloch
- Shoutouts:
Lane Holt – Ep. 023
→ Lane’s Resource Links
- Podcast:
- Girls That Invest Podcast
- Previous Digital CS Podcast Episodes featuring Gainsight folks:
- Shoutouts:
- Melissa Allen @ Okta
- Jordan Barker @ Alteryx
- Nisha Baxi @ Gong
- Kari Ardalan @ Qualtrics
Donna Weber – Ep. 024
→ Donna’s Resource Links
- Donna’s Website
- Books:
- Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions by Donna Weber
- The Paradox of Choice: Why More is Less by Barry Schwartz
- A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas by Warren Berger
- The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results by Gary Keller & Jay Papasan
Greg Daines – Ep. 025
→ Greg’s Resource Links
- Greg’s Website
- ChurnRX
- Shoutouts:
- Geoffrey Moore – Author of Crossing the Chasm and his Adoption Lifecycle
- Duolingo
- Hubspot
Markus Rentsch – Ep. 026
→ Markus’ Resource Links
Chris Dishman – Ep. 027
→ Chris’s Resource Links
- Totango
- Resources
- Shoutouts:
- Allie Irvin @ Extreme Networks
Jeff Kushmerek – Ep 028
→ Jeff’s Resource Links
- Infinite Renewals
- Resources
- Gain Grow Retain Podcast: https://podcast.gaingrowretain.com/
- Unchurned Podcast: https://blog.update.ai/blog/category/unchurned-podcast/
- SaaStr Podcast: https://www.saastr.com/podcasts/
- The Team House Podcast: https://podcasts.apple.com/us/podcast/the-team-house/id1492797340
- Zero Blog Thirty Podcast: https://podcasts.apple.com/us/podcast/zero-blog-thirty/id1151856991
- Conan O’Brien Needs A Friend Podcast: https://teamcoco.com/podcasts/conan-obrien-needs-a-friend
- Shoutouts:
- Colleen Stein @ Churn Zero
- Dan Ennis @ Monday.com
- David Epperly @ Blackpoint Cyber
- Kara Smith @ Searchspring
Jon Johnson – Ep. 029
→ Jon’s Resource Links
- Measure Over Method Newsletter
- Wild Coast (Jon’s Band)
- Unchurned Podcast
- Resources
- Principles by Ray Dalio
- Shoutouts:
- Jon’s CS Team at Pendo
- Erica Akroyd: https://www.linkedin.com/in/esakroyd/
- McKenna Claffey: https://www.linkedin.com/in/mckenna-claffey/
- Katie Latta: https://www.linkedin.com/in/katielatta/
- Samantha Walker: https://www.linkedin.com/in/samantha-walker-62a45649/
- Jon’s CS Team at Pendo