With every episode, comes not only the wisdom of each guest, but also a healthy list of the resources that they mention throughout the conversation.

While all of the mentioned resources are available in the show notes and YouTube description of each episode, here I’ve compiled all of the resources mentioned in each episode into one place for ease of access. Enjoy!

Your Host – Alex Turkovic

→ Alex’s Resource Links (Click to Expand)

• LinkedIn

• Books:

  • The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results by Gary Keller
  • The Creative Act: A Way of Being by Rick Rubin
  • Atomic Habits: An Easy & Proven Way to Build Good Habits and Break Bad Ones by James Clear
  • Work Energy: Finish Everything You Start and Fearlessly Take On Any Goal by Jim Harmer
  • Orbiting the Giant Hairball: A Corporate Fool’s Guide to Surviving with Grace by Gordon MacKenzie

• Podcasts:

  • LinkedInformed – This weekly show is the key to staying up to date on the latest LinkedIn developments so that you can maximize your social presence.
  • My First Million – A fascinating glimpse into some amazing success stories.
  • Lifetime Value: The Customer Success Podcast with Dillon Young
  • Gain Grow Retain

• Communities:

  • DCS Connect – A Slack community devoted solely to Digital Customer Success founded by Marie Lunney.

• Apps:

  • HeyGen – AI video creation from scrips. Great way to create multi-lingual videos from one source language video.

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Dee Kapila – Ep. 038

→ Dee’s Resource Links (Click to Expand)

• Dee’s LinkedIn

• Dee’s LinkedIn

• Dee’s Talk at Pulse in 2023

• Dee’s Substack

• Shoutout:

  • Sam David @ Monday.com 

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Ezra Zimbler – Ep. 037

→ Ezra’s Resource Links (Click to Expand)

• Ezra’s LinkedIn

• Customer Success Monthly Newsletter

• Customer Success Monthly YouTube Channel

• Shoutouts:

  • Dan Ennis
  • Declan McKiernan – Programs at LinkedIn
  • Andy Best – Community at LinkedIn

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Sara Roberts – Ep. 036

→ Sara’s Resource Links (Click to Expand)

• Sara’s LinkedIn

• Bayview Talent

• Success Unscripted Podcast

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Annie Dean – Ep. 035

→ Annie’s Resource Links (Click to Expand)

• Annie’s LinkedIn

• RecastSuccess

• Annie’s List of Industry Newsletters

• Podcasts:

  • The AI Exchange
  • Rock Health
  • Beyond the Job Title

• Apps:

  • Agent Copilot
  • HeyGen
  • Videate

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Anika Zubair – Ep. 034

→ Anika’s Resource Links

• Anika’s LinkedIn

• Apps:

  • Cast.app – Virtual Digital CSM
  • Bagel – Tie product features to revenue opportunities and customer feedback

• Content:

  • This is Growth Podcast
  • Revenue Today Podcast
  • CS Office Hours

• Shoutouts:

  • Dan Ennis
  • Jay Nathan
  • Jeff Breunsbach

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Anita Toth – Ep. 033

→ Anita’s Resource Links

• Anita’s LinkedIn

• ATI

• Churn No More Leadership Workshop

• Episode Resources:

  • The School of Greatness: Lewis Howes
  • Dr. Joe Dispenza
  • Doctor Mike

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Bhavika Kochhar – Ep. 032

→ Bhavika’s Resource Links

• LinkedIn

• Bhavika’s Website

• CS Ladies

• Resources
  • Customer Success Mindset: Building Customer-Centricity into the DNA of your Growth Strategy by Jyo Shukla: https://amzn.to/3vtw6N6
  • The AI Empowered Customer Experience: A CX practitioner’s guide to the possibilities and risks of AI by Simon Kriss: https://amzn.to/41Ob7R0

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Alyssa Opella – Ep. 031

→ Alyssa’s Resource Links

• LinkedIn

• Resources

  • The Jolt Effect

• Shoutouts:

  • Erika Setla
  • George Walters
  • Jay Nathan
  • Rod Cherkas
  • Rachel Orston

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Marie Lunney – Ep. 030

→ Marie’s Resource Links

• LinkedIn

• Join DCS Connect!

• Resources

  • CS Insider
  • Generalist World

• Shoutouts:

  • Elisabeth Courland

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Jon Johnson – Ep. 029

→ Jon’s Resource Links

• LinkedIn

• Measure Over Method Newsletter

• Wild Coast (Jon’s Band)

• Unchurned Podcast

• Resources

  • Principles by Ray Dalio

• Shoutouts:

  • Jon’s CS Team at Pendo

    • Erica Akroyd: https://www.linkedin.com/in/esakroyd/
    • McKenna Claffey: https://www.linkedin.com/in/mckenna-claffey/
    • Katie Latta: https://www.linkedin.com/in/katielatta/
    • Samantha Walker: https://www.linkedin.com/in/samantha-walker-62a45649/

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Jeff Kushmerek – Ep 028

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→ Jeff’s Resource Links

• LinkedIn

• Infinite Renewals

• Resources

  • Gain Grow Retain Podcast: https://podcast.gaingrowretain.com/
  • Unchurned Podcast: https://blog.update.ai/blog/category/unchurned-podcast/
  • SaaStr Podcast: https://www.saastr.com/podcasts/
  • The Team House Podcast: https://podcasts.apple.com/us/podcast/the-team-house/id1492797340
  • Zero Blog Thirty Podcast: https://podcasts.apple.com/us/podcast/zero-blog-thirty/id1151856991
  • Conan O’Brien Needs A Friend Podcast: https://teamcoco.com/podcasts/conan-obrien-needs-a-friend

• Shoutouts:

  • Colleen Stein @ Churn Zero
  • Dan Ennis @ Monday.com
  • David Epperly @ Blackpoint Cyber
  • Kara Smith @ Searchspring

Chris Dishman – Ep. 027

→ Chris’s Resource Links

• LinkedIn

• Totango

• Resources

  • McKinsey & Company Articles
  • The Effortless Experience: Conquering the New Battleground for Customer Loyalty
  • Decoder Podcast

• Shoutouts:

  • Allie Irvin @ Extreme Networks

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Markus Rentsch – Ep. 026

→ Markus’ Resource Links

• LinkedIn

• Remark-able

• Resources:

  • Customer Value Led Growth Framework
  • UpdateAI
  • Gamma

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Greg Daines – Ep. 025

→ Greg’s Resource Links

• LinkedIn

• Greg’s Website

• ChurnRX

• Shoutouts:

  • Geoffrey Moore – Author of Crossing the Chasm and his Adoption Lifecycle
  • Duolingo
  • Hubspot

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Donna Weber – Ep. 024

→ Donna’s Resource Links

• LinkedIn

• Donna’s Website

• Books:

  • Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions by Donna Weber
  • The Paradox of Choice: Why More is Less by Barry Schwartz
  • A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas by Warren Berger
  • The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results by Gary Keller & Jay Papasan

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Lane Holt – Ep. 023

→ Lane’s Resource Links

• LinkedIn

• Podcast:

  • Girls That Invest Podcast
  • Previous Digital CS Podcast Episodes featuring Gainsight folks:

    • Aaron Hatton
    • Nick & Kellie

• Shoutouts:

  • Melissa Allen @ Okta
  • Jordan Barker @ Alteryx
  • Nisha Baxi @ Gong
  • Kari Ardalan @ Qualtrics

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Dillon Young – Ep. 022

→ Dillon’s Resource Links

• LinkedIn

• Lifetime Value Podcast

• Books:

  • Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Steinman, Lincoln Murphy and Maria Martinez (forward)
  • The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table by Rod Cherkas, Gemma Cipriani-Espineira (Preface) and Nick Mehta (Foreward)
  • The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company by Wayne McCulloch

• Shoutouts:

  • Mickey Powell
  • Dan Ennis

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Kristi Faltorusso – Ep. 021

→ Kristi’s Resource Links

• LinkedIn

• Books:

  • The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers by Ben Horowitz

• Shoutouts:

  • Jeff Bruensbach
  • Jay Nathan
  • Maranda Dziekonski

  • Josh Schachter
  • Mickey Powell
  • Jon Johnson
  • Dave Blake

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Alyssa Nolte – Ep. 020

→ Alyssa’s Resource Links

• LinkedIn

• Books:

  • Blinkist

• Shoutouts:

  • Tiffani Bova

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Kailey Killoran – Ep. 019

→ Kailey’s Resource Links

• LinkedIn

• Community:

  • DCS Connect Slack Community

• Other:

  • Gainsight Resources
  • Catalyst Resources
  • SuccessHACKER Certifications
  • Dee Kapila’s Session at Pulse

• Shoutouts:

  • Dee Kapila, Global Head of Scaled CS at Miro

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Aaron Hatton – Ep. 018

→ Aaron’s Resource Links

• LinkedIn

• Books:

  • The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Health & Dan Heath
  • Product-Led Onboarding: How to Turn New Users Into Lifelong Customers by Ramli John

• Podcast:

  • Product-Led Podcast

• Community:

  • Gainsight Community

• Other:

  • Gainsight Pulse Library – Recorded Pulse Sessions

• Shoutouts:

  • Alteryx
  • Okta
  • GitLab – Published health scoring documentation

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Alex Farmer – Ep. 017

→ Alex’s Resource Links

• LinkedIn

• Customer Success Excellence Awards

• Blogs:

  • SaaStr Blog
  • Kellblog
  • Lenny Rachitsky

• Shoutouts:

  • Angelika Merek @ Bazaarvoice
  • Dickey Singh @ Cast.app
  • Annie Dean @ RecastSuccess
  • Marcus Innocenti @ Zoom
  • Jeff Beaumont @ GitLab (Episode 4)
  • Dan Ennis @ Monday.com (Episode 15)
  • Chad Horenfeldt (Episode 2)

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Michael Bojanski – Ep. 016

→ Michael’s Resource Links

• LinkedIn

• Shoutouts:

  • Kristi Faltorusso @ ClientSuccess
  • JD Nyland @ ClientSuccess

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Dan Ennis – Ep. 015

→ Dan’s Resource Links

• LinkedIn

• Books:

  • Impact Players: How to Take the Lead, Play Bigger and Multiply Your Impact by Liz Wiseman
  • Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear
  • Entrepreneurial You: Monetize Your Expertise, Create Multiple Income Streams, and Thrive by Dorie Clark

• Podcasts:

  • This is Growth with Daphne Costa Lopes

• Webinar:

  • How to Grow Revenue from your Scale CS Accounts

• Shoutouts:

  • Angeline Gavino – VP of Customer Success & Support at Katalon
  • Angelika Marek – Lead Digital Customer Success Manager at Bazaarvoice

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Matthew Lind – Ep. 014

→ Matthew’s Resource Links

• LinkedIn

• Books:

  • “The Checklist Manifesto: How to Get Things Right” by Atul Gawande

• Podcasts:

  • The Success League Podcasts
  • RevOps Corner

• Shoutouts:

  • Lane Holt of Gainsight: https://www.linkedin.com/in/laneholt/
    “Don’t boil the ocean but instead, make a pot of tea”
  • 1Password for their Digital CS Strategy

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Jen Jackson – Ep. 013

→ Jen’s Resource Links

• LinkedIn

• Books:

  • HubSpot’s list of 20 great CS books
  • Digital Customer Service: Transforming Customer Experience for an On Screen World

• Podcasts:

  • Leadership with Heart
  • Gain Grow Retain

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Nick Mehta & Kellie Capote – Ep. 012

→ Nick & Kellie’s Resource Links

• Nick’s LinkedIn

• Kellie’s LinkedIn

• Podcasts:

  • Lex Friedman Podcast
  • All In Podcast
  • How I Built This Podcast
  • My First Million

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Simon Kriss – Ep. 011

→ Simon’s Resource Links

• LinkedIn

• Simon’s Book: “The AI Empowered Customer Experience“

• Simon’s Podcasts (CX Sessions, CX Boardroom & CX Disruptors)

• Books:

  • Non-Bullshit Innovation: Radical Ideas from the World’s Smartest Minds by David Rowan

• Podcasts:

  • Everyday AI by CSIRO

• Tools:

  • Synthesia – AI-powered video generation
  • Deepgram – AI speech to text
  • Soul Machines – AI Avatars

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Joel Passen – Ep. 010

→ Joel’s Resource Links

• LinkedIn

• Sturdy

• Books:

  • The Checklist Manifesto
  • Power and Prediction: The Disruptive Economics of Artificial Intelligence

• Tool:

  • Gamma – https://gamma.app/ – build presentations with AI

• Other:

  • G2 – B2B Buyer Behavior Trends Article: https://learn.g2.com/software-buyer-behavior-trends
  • Tomasz Tunguz – https://tomtunguz.com/

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Stacie Chaney – Ep. 008

→ Stacie’s Resource Links

• LinkedIn

• Podcasts:

  • Gain Grow Retain
  • Unchurned
  • Beating The Drum

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Ralphie English – Ep. 007

→ Ralphie’s Resource Links

• LinkedIn

• RadicalCS

• Books:

  • Customer-Led Growth: A CEO’s guide to building a B2B SaaS company by David Jackson
  • The Messy Middle: Finding Your Way Through the Hardest and Most Crucial Part of Any Bold Venture by Scott Belsky

• Podcasts:

  • The CSM Practice Podcast with Irit Eizips

• Communities:

  • Success in Black

• Shoutouts:

  • Nick Sanders: https://www.linkedin.com/in/nick-sanders1/

    • Director, Digital CX Strategy at Dental Intelligence
    • Winner of the Most Innovative Strategy Award at Customer Succe

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Jan Young – Ep. 006

→ Jan’s Resource Links

• LinkedIn

• JanYoungCX

• CS Office Hours

• Tools Worth Checking Out

  • Fathom: https://fathom.video/
  • UpdateAI: https://update.ai
  • Staircase: https://staircase.ai
  • Involve: https://www.involve.ai/
  • Imersa: https://www.immersa.ai/
  • Hook: https://hook.co/
  • RevOS: https://www.revos.ai/
  • Intelligage: https://completecsm.ai/intelligage-home/

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Jeff Breunsbach – Ep. 005

→ Jeff’s Resource Links

• LinkedIn

• Gain Grow Retain

• Higher Logic

• Podcasts:

  • My First Million

• Newsletter:

  • Chartr Newsletter – Data visualization: chartr.co

• Shoutouts:

  • Greg Danes on the value of paying for education
  • Matt Dixon on reducing effort
  • Monday.com

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Jeff Beaumont – Ep. 004

→ Jeff’s Resource Links

• LinkedIn

• Blog

• Books:

  • The Tyranny of Metrics by Jerry Z Muller
  • Parenting from the Inside Out by Daniel J Siegel and Mary Hartzell

• Podcasts:

  • They Said: Real Strategies for Customer Success
  • Operations with Sean Lane
  • SaaStr Podcast
  • Customer Success Strategy with Nils Vinje

• Other:

  • Gainsight Pulse Recorded Sessions
  • GitLab Handbook – the framework GitLab uses to measure customer health

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Bhavani Prasad – Ep. 003

→ Bhavani’s Resource Links

• LinkedIn

• Books:

  • Customer Success Professional’s Handbook by Ashvin Vaidyanathan & Ruben Rebago

• Podcasts:

  • Gainsight Game Changer Podcast

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Chad Horenfeldt – Ep. 002

→ Chad’s Resource Links

• LinkedIn

• Books:

  • The Seven Pillars of Customer Success by Wayne McCulloch

• Podcasts:

  • Unchurned
  • GGR
  • Success League Radio

• Tool:

  • Chili Piper – scheduling for lead conversion

• Shoutouts:

  • Dan Ennis @ Monday.com (featured in episode 15 of this podcast)
  • Lane Hart @ Heap
  • Catalyst software for their open publications of CS best practices

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Mickey Powell – Ep. 001

→ Mickey’s Resource Links

• LinkedIn

• Books:

  • Good Strategy Bad Strategy: The Difference and Why It Matters by Richard Rumelt
  • Chat GPT for Customer Success by Mickey Powell

• Shoutouts:

  • Jeff Beautmont @ Gitlab (featured in episode 3 of this podcast)
  • Dan Ennis @ Monday.com (featured in episode 15 of this podcast)