Speaking, appearances & publications
Where I've shown up.
I absolutely LOVE sharing my ideas and experience with others and as such, have a long history of speaking engagements & podcast appearances under my belt on a wide array of topics including CS/CX, Customer Education & eLearning development.
If you'd like to inquire about hosting me on your podcast, event/conference or co-authoring an article, please reach out at alex@digitalcustomersuccess.com.
Past Appearances
Speaking
Customer Success Summit - Austin - 2025
Alex spoke at the Customer Success Summit in Austin (February 11–12, 2025), delivering a talk on the four pillars of digital customer success maturity and joining a panel on AI in CS.
Podcast
Vitally’s ‘One Vital Question’
Vitally's "One Vital Question" - Episode Thirteen July 24, 2024 Watch on YouTube “What’s one Scaled CS tactic that has helped your team do more with less?” Vitally is building this great library of thought leaders to hel
Publications
Monday Guest - CS Middle East
Monday Guest - CS Middle East December 11, 2023 Interviewed by Mohammed Alqaq of CS Middle East. The interview covers my background as well as advice for those breaking into Customer Success. Read the Article
Speaking
SuccessCOACHING Leadership Roundtable
SuccessCOACHING Leadership Round Table - "Transforming Customer Success with Digital Technologies" July 10, 2024 I was honored to be asked to participate in this wonderful roundtable of leaders to discuss digital transfo
Podcast
Customer Educated Podcast
Customer Educated Podcast “Alex Turkovic explains how NPS surveys must drive customer feedback, not just scores” May 27, 2024 Show Notes: 03:23 The Value of Connecting with People through Podcasts 08:21 NPS comments is w
Publications
9 Predictions for CS in 2024 by SuccessHACKER
Customer Success Collective Article “9 Predictions for Customer Success in 2024” January 2024 Interviewed for an article featured on SuccessCOACHING about 2024 Customer Success predictions. Read the Article
Podcast
Spotlight on CS Ops
Spotlight on CS Ops Podcast May 30, 2024 Joining Matthew & Jean for this episode of their show was such a great time! We talked through how Digital, AI and Ops overlap. Thanks for the invite folks! Watch on YouTube SHOW
Podcast
The Daily Standup
The Daily Standup - Winning Together in SaaS May 17, 2024 Cross-collaboration in CS - and especially Digital CS is so critical. In this episode of TDSU we riff on the collaboration with Product and why it’s a no brainer.
Podcast
[Un]churned Podcast by UpdateAI
[Un]churned Podcast by UpdateAI - "Demystifying Customer Needs" July 3, 2024 One of my bucket list podcasts to appear on has always been [Un]churned, so I jumped at the chance to have a chat with my pals Kristi Faltoruss
Speaking
ClientSuccess Webinar: Human & Machine Symbiosis
ClientSuccess Webinar: Human & Machine Symbiosis October 24, 2023 Join us for an engaging conversation with Alex Turkovic, Director of Adoption Programs at Snow Software and host of “The Digital Customer Success Podcast.
Podcast
CS School Podcast
CS School Podcast: Demystifying Digital Customer Success February 6th 2024 I joined this episode of the Customer Success Collective podcast to talk all about digital customer success. This was in part to promote the upco
Podcast
CSM Practice Podcast
CSM Practice: "How Alex Turkovic Built a Digital CS Team" April 17, 2024 Irit Eizips was kind enough to invite me to have a lovely conversation on her show all about how I’ve been scaling CS using digital motions and how
Speaking
Customer Success Festival - Austin - 2024
Customer Success Festival - Austin - 2024 February 13th & 14th 2024 Talk “Human & Machine Symbiosis in Customer Success” Panel “The Future of CS Leadership”
Speaking
Matik Scale + CS Summit
Matik Scale + CS Summit June 6th 2024 Talk “Human & Machine Symbiosis in Customer Success”
Podcast
Success Unscripted Podcast
Success Unscripted Podcast: S1 Ep8 "Workplace Trauma" February 16, 2024 I was honored to be asked to join Sara Roberts on her fantastic show where she digs into individuals’ professional journeys in CS. Usually, some inc
Publications
Customer Success Collective Article
Customer Success Collective Article “Meaningful Interactions: The key to digital customer success February 13, 2024 Article published for Customer Success Collective on driving meaningful engagements via Digital CS.
Speaking
Gainsight Pulse Encore Austin
Gainsight Pulse Encore Austin October 19, 2023 “Building the Foundation of Digital Customer Success” Co-presented with Lane Holt of Gainsight, we talked about what it takes to build a successful Digital Customer Success
Podcast
Customer Success Talks Podcast
Customer Success Talks Podcast September 11, 2023 A great conversation where we unpack the ‘basics’ of digital CS. This is such a wonderful podcast with wonderful hosts and great questions! Show Notes: In this episode, w
Podcast
Lifetime Value Podcast
Lifetime Value Podcast December 7, 2023 Dillon Young, host of the Lifetime Value podcast put together a star studded cast and unique format for season 2 of his podcast, and I was humbled to be a part of the cast of chara