SPEAKING AND PODCAST APPEARANCES

Below are several speaking and podcast appearances by Alex.

PODCAST APPEARANCES

Lifetime Value: The Daily Standup Ep. 14

May 17, 2024
Cross-collaboration in CS – and especially Digital CS is so critical. In this episode of TDSU we riff on the collaboration with Product and why it’s a no brainer. Gotta love Dillon Young, Jean-Pierre Frost and Rob Zambito!

Links

Cross-collaboration in CS

Success Unscripted Podcast Episode 8

Success Unscripted: S1 E8: Workplace Trauma

Feb 16, 2024
I was honored to be asked to join Sara Roberts on her fantastic show where she digs into individuals’ professional journeys in CS. Usually, some incredibly deep conversations ensue and this one was no different as we get into all sorts of challenges that are inherent in the modern tech workplace.

Links

Creating opportunities for vulnerability in 1:1s.

CS School: Demystifying Digital Customer Success

Feb 9, 2024
I joined this episode of the Customer Success Collective podcast to talk all about digital customer success. This was in part to promote the upcoming CS Festival in Austin, but also has a lot of great info about the ins and outs of digital CS.

Link

The Digital CS Sweet Spot

Lifetime Value: S2E01: What’s a CS?

Dec 7, 2023
Dillon Young, host of the Lifetime Value podcast put together a star studded cast and unique format for season 2 of his podcast, and I was humbled to be a part of the cast of characters interviewed for this series.

YouTube


Customer Success Talks: Exploring Digital Customer Success

Sept 11, 2023
A great conversation where we unpack the ‘basics’ of digital CS. This is such a wonderful podcast with wonderful hosts and great questions!

Apple


SPEAKING ENGAGEMENTS

Customer Success Festival Austin

Feb 13th & 15th, 2024
-> Human & Machine Symbiosis in Customer Success
-> Panel: The Future of CS Leadership


ClientSuccess Webinar

Oct 24, 2023
-> Human & Machine Symbiosis in Customer Success


Gainsight Pulse Encore Austin

Oct. 19th, 2023
-> Building the Foundation of Digital Customer Success with Lane Holt