The Digital CX Masterclass

Not just a course, it’s a launchpad.

Designed for rising stars and established pros alike, this program gives you the exact frameworks, tools, and playbooks to build a scalable, human-centered digital customer experience, without losing the heart that makes it matter.

Whether you’re building your first digital program or leveling up a messy one, you’ll leave with a board-ready strategy, AI-powered workflows, and the confidence to lead with vision, taste, and care.

• 8-Week Digital CX Masterclass

  • 38 modules condensed from 10+ years of real-world lessons learned.

  • Outcomes: automations live in 2 weeks, board deck in 60 days.

• Automation Template Vault

  • Prebuilt workflows: onboarding, churn prevention, expansion, renewal.

• Custom CX GPTs

  • AI assistants for comms, NPS verbatims, churn signals.

• Board-Ready Metrics Dashboard

  • Plug-and-play ROI reporting templates.

• 90-Day Assimilation Plan

  • Day 1 through Day 90 roadmap for new leaders.

• CX Leadership Community & Weekly Calls

  • Private peer group + accountability.