SuccessCOACHING Leadership Round Table - "Transforming Customer Success with Digital Technologies"

Event Description

From AI and machine learning to CRM systems and automation tools, there are many digital innovations to explore that can transform your Customer Success strategy. This CS Leadership Roundtable session is crucial for leaders aiming to improve their team’s productivity and provide exceptional customer experiences that foster loyalty and drive growth. In this webinar, host Andrew Marks and three Customer Success professionals–Alex Turkovic, Nikola Mijic, and Sara Bochino–discussed: – The key digital technologies currently transforming Customer Success operations – The roles automation, AI, and machine learning play in enhancing operational efficiency – How data analytics tools contribute to a better understanding of customer behavior and satisfaction – The challenges in adopting new digital technologies and how they can be overcome – How to measure the ROI of investing in new digital technologies By the end of the learning session, you’ll have lots of good advice on how to integrate digital technologies to achieve personalization, responsiveness, and accessibility in customer service offerings.