Customer Educated Podcast

“Alex Turkovic explains how NPS surveys must drive customer feedback, not just scores”

Show Notes:

03:23 The Value of Connecting with People through Podcasts

08:21 NPS comments is what matters

11:15 Setting NPS Standards and Targets

15:31 The Ratio of NPS Scores to Written Feedback

16:30 Asking the Right Questions for Feedback

21:40 Segmenting personas for NPS

25:53 The Role of Education in NPS Feedback

29:31 Parsing Feedback and Identifying Themes

32:28 Collaboration between Customer Educators and Customer Success Managers