[Un]churned Podcast by UpdateAI - "Demystifying Customer Needs"
July 3, 2024
One of my bucket list podcasts to appear on has always been [Un]churned, so I jumped at the chance to have a chat with my pals Kristi Faltorusso & Jon Johnson!
Show Notes:
Alex Turkovic joins Jon Johnson, and Kristi Faltorusso to delve into the intricacies of customer success management (CSM), the disconnect between customer experience strategies and practical implementation, the role of emotional intelligence in business decisions, tackling data quality and management & much more.