CSM Practice: "How Alex Turkovic Built a Digital CS Team"
April 17, 2024
Irit Eizips was kind enough to invite me to have a lovely conversation on her show all about how I’ve been scaling CS using digital motions and how I’ve been amplifying others doing the same via the DCS Podcast. Thanks for having me, Irit!
SHOW NOTES:
How can businesses build and optimize customer success practices in the digital age? Alex Turkovic, Director of Customer Lifecycle at Flexera (formerly known as Snow Software), answers all of your questions about digital customer success in this episode! Delve into innovative strategies, tactical automation, and impactful insights as Alex shares his expertise in steering customer success programs to new heights. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
◾ Unveil how Alex spearheaded a comprehensive digital Customer Success program at Flexera, revolutionizing customer interactions.
◾ Discover success stories as Alex details automation implementation, bridging high-touch and low-touch segments for a seamless customer journey.
◾ Gain valuable insights on forecasting accuracy, churn mitigation, and enhanced customer satisfaction through data-driven strategies employed by Alex Turkovic.