"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic

In this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podcasts to discuss career journeys, getting started with a digital practice, and more.

The “more”: 00:00 - Where to start with digital 03:35 - Your First Digital CS Experience 07:12 - The Core of a True Digital Team 10:44 - Meeting an “Idol” 14:15 - Transitioning to Digital Customer Experience 18:03 - Quick Wins in Digital CS 21:28 - Being Ahead of the Curve with Digital Customer Success 25:11 - Stino’s Famous Playbook 28:38 - Achieving Revenue Growth 32:14 - “Light” Success Services 35:40 - Creating and Tracking Campaign Metrics 39:04 - Reviewing and Iterating on Strategies 42:36 - The Sweet Spot 49:48 - Laser beams and confetti 53:40 - Shout Outs

Enjoy! I know I sure did...

Stino's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Shoutouts:

• Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
• Erika Villareal: https://www.linkedin.com/in/erivillarreal/
• Anika Zubair: https://www.linkedin.com/in/anikazubair/
• Diana de Jesus: https://www.linkedin.com/in/dianadejesus/
• Dillon Young: https://www.linkedin.com/in/dillonryoung/
• Prashanth Jothi: https://www.linkedin.com/in/prashanthjothi/