The Four Pillars of Digital Customer Success | Episode 065

In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS.

Join me as I walk you through the four pillars:

• Customer Journey
• Data
• Automation
• Content

Chapters: 01:05 - News and Reviews 07:18 - Four Pillars of Digital CS 10:05 - Pillar 1: Customer Journey 16:05 - Pillar 2: Data & Data Cleanliness 20:41 - Pillar 3: Automation 24:28 - Pillar 4: Content 29:34 - Recap

A few resources mentioned in this episode:

• Article: The Digital CS Sweet Spot: https://digitalcustomersuccess.com/articles/dcs-sweet-spot/
• The Digital CS Tech Stack: https://digitalcustomersuccess.com/tech-stack/

And don't forget to check out Sara Roberts and Christine Raby's course, LinkedIn Mastermind: http://www.bayviewtalent.com/masterclass