Revolutionizing Digital Customer Experience with Micro-Learning and Ed-Tech with Jen Jackson of Litmos | Episode 013
This week I spoke with Jen Jackson, a stellar customer experience leader at Litmos with a rich history in support & CS leadership. In our discussion, she delves into the world of micro-learning, the power of support metrics, and the vital role data insights play in shaping up customer success.
Discover how Jen is revolutionizing customer experience by integrating rapid-fire micro-training into her strategies, empowering customers to learn swiftly and effectively. We discuss how defining the outcomes of digital CX is paramount, and the importance of internal collaboration and harnessing the power of LinkedIn comments for valuable tips and advice.
This episode is a goldmine of wisdom from a dynamic leader driving the future of digital customer success. Tune in and equip yourself with the tools and insights to improve your own customer success program. You can't afford to miss this one!
Jen's LinkedIn: https://www.linkedin.com/in/jmjackson/
Resources Mentioned in this Episode:
Books
- HubSpot's list of 20 great CS books: https://blog.hubspot.com/service/customer-success-books#one
- Digital Customer Service: Transforming Customer Experience for an On Screen World: https://amzn.to/3YVpZMi
Podcasts
- Leadership with Heart: https://heatheryounger.com/podcasts/
- Gain Grow Retain: https://podcast.gaingrowretain.com/