Jeff Breunsbach from Gain Grow Retain and Higher Logic | Episode 005
I thoroughly enjoyed my conversation with Jeff in this week's episode. Most of you will probably know him from Gain Grow Retain and his constant presence on LinkedIn. I was excited for this interview as Jeff has talked with so many amazing CS leaders and as such, has had his finger on the pulse for quite a few years now.
In this episode, Jeff and I discuss the evolution of Digital Customer Success, practical advice for those getting started in DCS, the benefits of office hours and user-generated content, building customer relationships over time , among other things!
Enjoy! I sure did...
Jeff's LinkedIn: https://www.linkedin.com/in/scaledcs/ GGR: https://gaingrowretain.com Higher Logic: https://higherlogic.com
Resources Mentioned in this Episode:
- Newsletters:Chartr Newsletter - Data visualization: chartr.co
- PodcastsMy First Million: https://www.mfmpod.com/
Digital CS Kudos!
- Greg Danes on the value of paying for education
- Matt Dixon on reducing effort
- Monday.com