Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37

Ezra Zimbler is a long time LinkedIn team member, currently based in Dublin who is driving some really great initiatives and customer facing teams. He's a diversity & equity champion within the halls of LinkedIn as well as without. This is definitely a topic of conversation in this episode, along with LinkedIn's efforts around building customer community and how the teams are structured around digital CS.

In this episode, you'll hear about:

• Ezra's background in sports management and his transition into CS
• His team’s focus on customer enablement
• Using digital motions to focus a CSMs time on having valuable conversation with customers instead of content creation & admin work
• Structure of CS around digital at LinkedIn using a ‘Programs’ team
• How LinkedIn structures around line of business and customer segment
• Implementation of inSided at LinkedIn to drive community and starting with a core group of customers for early feedback and into broader availability launch
• State of the CS Community in Dublin
• Ezras work in DEI and driving equity & diversity within LinkedIn and co-founding TransformHER to help break the double glass ceiling outside of LinkedIn
• Treating LinkedIn content as more of a library vs. a feed where you can search for historic content

Enjoy! I sure did!

Ezra's LinkedIn: https://www.linkedin.com/in/ezimbler/ Customer Success Monthly Newsletter: https://www.linkedin.com/newsletters/7023248545004539904/ Customer Success Monthly YouTube Channel: https://www.youtube.com/@CustomerSuccessMonthly/

Shoutouts:

• Dan Ennis
• Declan McKiernan - Programs at LinkedIn
• Andy Best - Community at LinkedIn