Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060

In this solo episode, we tackle two primary topics:

• Imposter Syndrome specific to Digital CS and how to combat it
• Building Customer Health Scores without the benefit of product Telemetry

Along the way, I also share a few news items and resources with you.

Enjoy! I know I sure did...

Resources:

• Latest Digital CX ArticlesHubspotChurnZero
• Everyday AI5 Simple Ways to use Generative AI Every Day
• Health Scores without Telemetry post