Digital Customer Success, Music & Banter with Jeff Kushmerek of Infinite Renewals | Episode 028

Jeff Kushmerek of Infinite Renewals has to be one of the most dynamic and fun people in our amazing CS community. His contributions are immense via his generosity, amazing content and overall attitude towards CS. You might also see him as one of the most musically active members of the community.

While we do start with a fun 'this or that' activity on albums, in this fun convo, we delve into all sorts of great topics related to digital CS including:

• Jeff's general approach to consulting
• When his clients are NOT ready for a digital program
• Human & Digital motions working together instead of replacing each other
• How hiring junior CSMs for digital isn't necessarily the right staffing fit
• Digital signals beyond basic login metrics
• Sales to CS handoff
• Operational rigor to make digital motions work
• CS & Product interaction

This was a fun one which made me smile listening back to it during the edit.

Enjoy! I know I sure did...

Jeff's LinkedIn: https://www.linkedin.com/in/jeffkushmerek/ Infinite Renewals: https://www.infiniterenewals.com

Resources Mentioned in this Episode:

• Gain Grow Retain Podcast: https://podcast.gaingrowretain.com/
• Unchurned Podcast: https://blog.update.ai/blog/category/unchurned-podcast/
• SaaStr Podcast: https://www.saastr.com/podcasts/
• The Team House Podcast: https://podcasts.apple.com/us/podcast/the-team-house/id1492797340
• Zero Blog Thirty Podcast: https://podcasts.apple.com/us/podcast/zero-blog-thirty/id1151856991
• Conan O'Brien Needs A Friend Podcast: https://teamcoco.com/podcasts/conan-obrien-needs-a-friend

Shoutouts:

• Colleen Stein @ Churn Zero
• Dan Ennis @ Monday.com
• David Epperly @ Blackpoint Cyber
• Kara Smith @ Searchspring