Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022

As a neutral podcast host, I am not supposed to pick favorites...so I won't.

But if I did - this conversation with Dillon Young ( Lifetime Value Podcast) would rank among my favorites because it combines great insights, a lot of fun and some shared background/experiences into one lovely package.

Yes, there is some fun banter in the episode (you're welcome for those of you who enjoy that). Besides that, Dillon and I discuss quite a few Digital CS related topics including:

• Podcasting in CS
• The evolution of digital CS towards making CSMs more effective
• The infancy of GenAI and speaking the language of prompts
• Dealing with data collation and a disjointed tech stack
• Optimizing your data so that CSMs have an easier time prepping for calls/meetings
• Using downtime to maintain your data and systems so that you can be ready when the wave comes
• Mental health and focusing on being careful what and how much you consume on a daily/hourly basis.

I hope you'll have as much fun listening to this episode as Dillon and I had recording it. If you'd like more, go check out his podcast, Lifetime Value - where I'll be a guest this fall as well.

Enjoy! I know I sure did...

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung/ Lifetime Value Podcast: https://lifetime-value-the-customer-success-podcast.simplecast.com/Resources Mentioned in this Episode:Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Steinman, Lincoln Murphy and Maria Martinez (forward): https://amzn.to/40bmr95The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table by Rod Cherkas, Gemma Cipriani-Espineira (Preface) and Nick Mehta (Foreward) : https://amzn.to/3QtNQA7The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company by Wayne McCulloch: https://amzn.to/3QCzZHPDigital CS ShoutoutsMickey Powell: https://www.linkedin.com/in/mickeypowell/Dan Ennis: https://www.linkedin.com/in/dan-ennis-cs/