Building Effective Customer Scorecards with Jeff Beaumont of GitLab | Episode 004

If deep intel on how to develop a Customer Scorecard is what you want, then this interview with Jeff Beaumont will deliver! Jeff is someone who has spent a lot of cycles thinking critically about the topic of health scores and digital CS in general...we are the lucky ones who benefit from the knowledge he's attained.

In this episode, Jeff and I discuss the anatomy of digital motions, his key takeaways from Pulse '23, strategies for building effective customer health scores, scoring frameworks (PROVE & DEAR), among other things!

Enjoy!

Jeff's LinkedIn: https://www.linkedin.com/in/jeffbeaumont/ Jeff's Blog: https://jeffreybeaumont.com

Resources Mentioned in this Episode:

• Gainsight Pulse Recorded Sessions
• GitLab Handbook - the framework GitLab uses to measure customer health
• PodcastsThey Said: Real Strategies for Customer SuccessOperations with Sean LaneSaaStr PodcastCustomer Success Strategy with Nils Vinje
• BooksThe Tyranny of Metrics by Jerry Z MullerParenting from the Inside Out by Daniel J Siegel and Mary Hartzell